788win Privacy Policy

01 Data Controller Information

For the purposes of this Privacy Policy, the data controller responsible for the personal data you provide to the 788win platform is the entity that holds the international gaming licence under which 788win.lat operates. As data controller, 788win determines the purposes and means of processing your personal data in accordance with the obligations of its international gaming licence and the terms of this policy.

All privacy-related correspondence should be directed to the 788win Data Protection team at [email protected]. We will acknowledge privacy requests within 2 business days and respond substantively within 30 days, in compliance with applicable data protection obligations under our gaming licence.

02 What Data We Collect

788win collects personal data from Pakistani players through several distinct channels. The categories of data we collect, and the specific items within each category, are set out in the table below.

Data We Do Not Collect

788win does not collect biometric data (other than CNIC photographs where required for regulatory KYC). We do not collect or store full payment card numbers — all payment processing is handled by third-party payment processors operating under their own security and data protection frameworks. We do not collect data from minors; any account found to belong to a person under 21 years of age is immediately closed.

03 How We Use Your Data

788win uses the personal data we collect for the following specific, documented purposes. We do not use your data for any purpose incompatible with those listed here without first obtaining your explicit consent or establishing a separate legal basis.

• Account Creation & Management: To create, maintain, and administer your 788win account — including processing your login authentication, managing your PKR wallet balance, and applying account settings such as deposit limits and responsible gaming preferences.
• Payment Processing: To process deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, SadaPay, or USDT TRC20, and to process your PKR withdrawal requests to your registered payment method. Financial data is shared with payment processors solely for transaction execution.
• Identity Verification (KYC): To fulfil our obligations under the terms of 788win's international gaming licence, which requires us to verify the identity of players above specified transaction thresholds. KYC data is processed and retained in compliance with anti-money-laundering obligations.
• Fraud Detection & Security: To detect and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, underage gambling, and any other prohibited conduct on the 788win platform. Technical and gaming data are used to identify anomalous patterns that indicate fraudulent use.
• Responsible Gaming Compliance: To monitor gambling behaviour patterns and proactively identify players who may be experiencing gambling-related harm, enabling 788win to fulfil its responsible gaming obligations under its international licence. This includes analysing session duration, deposit frequency, and loss chase patterns.
• Customer Support: To respond to your enquiries, process your complaints, and resolve disputes relating to your 788win account, bets, payments, or gaming experience.
• Platform Improvement: To analyse aggregated, anonymised usage patterns to improve the 788win platform — optimising load times for Pakistani networks, improving game lobby navigation, and enhancing mobile responsiveness on common Pakistani Android devices.
• Legal & Regulatory Compliance: To comply with any legal obligation, court order, or regulatory requirement applicable to 788win's gaming licence or operations, including the production of records to licence authorities upon request.
• Direct Marketing (Where Consented): To send you information about 788win promotions, bonus offers, new game launches, and PSL betting specials — but only where you have consented to receive such communications and have not subsequently opted out.

04 Legal Basis for Processing

788win processes your personal data on the following legal bases, each of which corresponds to one or more of the processing purposes described in Section 3:

• Contractual Necessity: Processing necessary to perform the contract between you and 788win — including account management, payment processing, bet settlement, and customer support. Without this processing, 788win cannot provide its services to you.
• Legal Obligation: Processing required to comply with 788win's obligations under its international gaming licence — including KYC verification, anti-money-laundering record-keeping, age verification, and responsible gaming monitoring. This processing cannot be refused or restricted by individual player request.
• Legitimate Interests: Processing for 788win's legitimate business interests where those interests are not overridden by your rights — including fraud detection, platform security, platform performance optimisation, and internal analytics for service improvement. 788win has conducted a legitimate interests assessment (LIA) for each such processing activity.
• Consent: Processing for direct marketing communications where you have provided explicit, freely given, informed consent. You may withdraw marketing consent at any time without affecting your account or any other aspect of the 788win service.

05 Data Sharing & Third Parties

788win shares your personal data only with the specific categories of third parties listed below, and only to the extent necessary for the stated purpose. 788win does not sell your data. All third-party recipients are bound by contractual data processing agreements requiring them to handle your data in accordance with applicable data protection standards.

5.1 Payment Service Providers

To process your PKR deposits and withdrawals, 788win shares the minimum necessary financial data with the relevant payment service provider — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, SadaPay, or the relevant USDT blockchain network. These providers receive only the data required to execute and reconcile the specific transaction and do not receive your gaming history, CNIC details, or any other account data.

5.2 Identity Verification Providers

Where KYC verification is required, 788win may share identity documentation — including CNIC images and selfie photographs — with third-party identity verification services that perform automated and manual document authentication. These providers are selected for their data security standards and operate under strict data processing agreements with 788win.

5.3 Game Software Providers

The slot, live casino, and arcade game titles available on 788win are provided by third-party game software companies. These providers may receive technical session data — including game round identifiers and bet amounts — necessary to generate game outcomes, calculate RTPs, and populate progressive jackpot pools. Game providers do not receive your personal identity data, Pakistani mobile number, or payment information.

5.4 Fraud Detection & Anti-Money-Laundering Services

788win uses specialised third-party services to assist with fraud detection, transaction monitoring, and anti-money-laundering screening. These services may process technical data (IP addresses, device fingerprints), financial transaction data, and identity data, solely for risk assessment purposes in connection with 788win's regulatory compliance obligations.

5.5 Regulatory Authorities

788win is required by its international gaming licence to disclose certain player data to its licensing authority upon request, or in response to legitimate law enforcement enquiries from authorities with appropriate jurisdiction. Such disclosures are made only to the extent required by law and are logged internally. 788win will notify affected players of such disclosures wherever legally permitted to do so.

06 Cookies & Tracking Technologies

788win uses cookies and similar tracking technologies on the platform for the purposes described below. Cookies are small text files stored on your device that help the platform function correctly and improve your experience.

6.1 Strictly Necessary Cookies

These cookies are essential for the 788win platform to function and cannot be disabled. They include session authentication cookies that keep you securely logged in to your account, security cookies that protect against cross-site request forgery (CSRF) attacks, and load-balancing cookies that ensure consistent platform performance. No consent is required for strictly necessary cookies, and they do not track your browsing activity beyond the 788win platform.

6.2 Functional Cookies

Functional cookies remember your preferences on the 788win platform — such as your preferred game lobby view, language settings, and responsible gaming display preferences. Disabling these cookies may reduce platform functionality but will not prevent you from accessing your account or placing bets.

6.3 Analytics Cookies

With your consent, 788win uses analytics tools to collect anonymised, aggregated data about how Pakistani players interact with the platform — which sections of the lobby are most visited, where navigation issues occur, and how mobile performance differs across device types. This data is never linked to your individual identity and is used exclusively to improve 788win's product for Pakistani players.

6.4 Managing Cookies

You may control cookie preferences through your browser settings. Disabling all cookies may prevent certain 788win features from functioning correctly, including persistent login sessions. Most major Pakistani mobile browsers — Chrome for Android, Samsung Internet, and Firefox — allow you to manage cookie settings from the browser's privacy menu.

07 Data Security

788win implements a multi-layered security framework to protect your personal and financial data from unauthorised access, disclosure, alteration, and destruction. The key technical and organisational security measures in place include:

• Encryption in Transit: All data transmitted between your device and 788win servers is encrypted using TLS 1.3 with 256-bit AES cipher suites — the same encryption standard used by international financial institutions.
• Encryption at Rest: Personal data stored on 788win servers — including identity documents, contact information, and financial records — is encrypted at rest using AES-256 encryption. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to personal data within the 788win organisation is restricted to personnel who require it to perform their specific job function. Access rights are reviewed quarterly. All internal data access is logged and subject to audit.
• Two-Factor Authentication: 788win's internal systems require multi-factor authentication for all staff accessing player data systems. Players are strongly encouraged to enable 2FA on their accounts for equivalent protection of their personal login.
• Regular Security Testing: 788win conducts regular vulnerability assessments and penetration tests on its platform infrastructure. Critical vulnerabilities are remediated within defined timeframes as required by 788win's security policy.
• Data Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights, 788win will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach. Notifications will be issued via your registered communication channels at 788win.

08 Data Retention

788win retains your personal data for as long as your account remains active, and for a period thereafter as required by the applicable obligations of our international gaming licence. Specific retention periods by data category are as follows:

• Account Identity & Contact Data: Retained for the duration of your active account plus 5 years following account closure, in compliance with anti-money-laundering record-keeping obligations under 788win's gaming licence.
• Financial Transaction Records: Retained for 7 years following each transaction date, in compliance with financial record-keeping requirements applicable to licensed gaming operators.
• KYC Documentation: Retained for 5 years following account closure, or longer if required by a specific regulatory or law enforcement instruction received by 788win.
• Gaming Activity Records: Retained for 5 years following account closure for responsible gaming monitoring, dispute resolution, and licence compliance purposes.
• Customer Support Records: Retained for 3 years following the closure of the relevant support interaction, for dispute resolution reference purposes.
• Marketing Consent Records: Retained for 3 years following the withdrawal of consent, to document our compliance with marketing consent obligations.
• Technical & Log Data: Retained for 12 months following collection, and then deleted or anonymised.

Upon expiry of the applicable retention period, 788win will either securely delete your personal data or render it permanently anonymous such that it can no longer be attributed to you, whichever is more technically appropriate given the data category and storage format.

09 Your Rights

You hold the following rights over the personal data that 788win holds about you. To exercise any of these rights, contact [email protected] with the subject line "Privacy Request" and your registered Pakistani mobile number for account verification.

10 Children & Age Verification

The 788win platform is strictly for adults aged 21 and above. 788win does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory step in the 788win account registration process, and where doubt exists as to a player's age, 788win will require documentary proof of date of birth before activating any account.

If 788win becomes aware that an account has been created by, or is being used by, a person under the age of 21, that account will be immediately suspended, all gaming activity voided, and any deposits returned pending identity review. If you have reason to believe that a minor has accessed or attempted to access 788win, please notify us immediately at [email protected].

11 International Data Transfers

788win operates under an international gaming licence and uses a globally distributed server infrastructure to deliver platform services. This means that your personal data may be transferred to, stored at, or processed in a country outside your country of residence — including countries in which data protection laws may differ from those in Pakistan.

Where such transfers occur, 788win ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the terms of our gaming licence. These safeguards include binding contractual clauses with data processors, and selection of service providers in jurisdictions with robust data protection frameworks.

Game software providers may operate servers in multiple jurisdictions for latency and performance reasons. Gaming data (bet records, game outcomes) may be processed on these servers to generate game results. Such processing is governed by contractual data processing agreements between 788win and each game provider, requiring adherence to 788win's data protection standards.

12 Marketing Communications

788win may send you promotional communications about bonus offers, cricket betting specials during PSL season, new game launches, and exclusive VIP rewards — but only where you have provided explicit consent to receive such communications at registration or subsequently through your account communication preferences.

You may opt out of marketing communications from 788win at any time by updating your communication preferences in Account Settings, or by contacting [email protected] with the request "Unsubscribe from marketing." Opt-out requests are processed within 2 business days. Please note that opting out of marketing communications does not prevent 788win from sending you transactional communications about your account — such as deposit confirmations, withdrawal notifications, and security alerts — as these are necessary for account management and are not subject to marketing consent requirements.

13 Changes to This Privacy Policy

788win reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, changes to our business practices, or changes in the data processing activities we conduct. The "Last Reviewed" date at the top of this document will be updated to reflect the date of each revision.

Where changes to this Privacy Policy are material — meaning they significantly affect how your personal data is collected, used, or shared — 788win will notify you by email (where a registered address is held) or via a prominent notice on the platform prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how 788win protects your information.

Your continued use of the 788win platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of those changes. If you do not agree with a material change, you may close your account in accordance with the Terms and Conditions before the change takes effect.

14 Contact & Complaints

For any privacy-related questions, requests to exercise your data rights, or complaints about how 788win has handled your personal data, please contact our Data Protection team using the following details:

This Privacy Policy was last reviewed on 1 January 2026. 788win is committed to maintaining accurate and transparent privacy documentation at all times.